The Log
Field Notes from an operator.
Notes on operations, systems, and AI for small businesses — where too much lives in one person’s head, the same questions come back every week, and nothing runs without the owner in the room.
You Don’t Have Five Problems. You Have One.
Every owner has a list of what’s broken. The 20% test finds the one gap actually holding the business back — and tells you which four to leave alone.
Read Article → 7 min readWhy Your Restaurant Needs an Operations Audit
Most restaurants run on momentum, not systems. An operations audit reveals what’s working, what’s quietly costing you, and where to start.
Read Article → 6 min readSpreadsheets vs. Systems: When Your Tools Outgrow the Job
That master spreadsheet carried you far. Here’s how to know when it’s time to graduate — and what to build next.
Read Article → 6 min readThe Real Cost of Tribal Knowledge in Hospitality
When only one person knows how something works, you don’t have a system — you have a single point of failure.
Read Article →