Your business
already works. It just
doesn’t work without you.
Harbor Logic is an operations consultancy in Northern Michigan. I turn what lives in the owner’s head into systems the team — and AI — can actually run.
Request Your Free Operations Audit →The old way vs. the Harbor way.
- Every new hire learns by shadowing whoever happens to be free
- What the team figures out leaves when they do
- Everything important lives in your head
- You can’t step away without decisions waiting for you
- A business worth nothing without you in it
- The system trains your staff — the work runs the same on any shift
- What the team learns is captured before it walks out
- One connected business HQ holds every SOP, checklist, rule, and answer
- Your team has the answers without asking you
- Exit-ready systems that hold their value year-round
The business runs on
what’s in your head.
Most small businesses have the same problem, and nobody names it: the operation depends on the owner remembering. What gets done right depends on who is working that day. Training is someone following you around until they pick it up. When you are out, decisions wait. You are the continuity — which is why you cannot step back, cannot scale, and cannot stop.
It’s not a staffing problem. It’s a systems problem. And it’s fixable.
One system. Built once. Runs without you.
Harbor OS organizes your operating knowledge — SOPs, checklists, training, workflows, business rules, and AI-ready context — into one usable system. It is the build we do most often for seasonal operators, and the same approach fits a business that runs year round.
In exchange I ask for a case study and a named testimonial with real numbers from your business. Once those three are booked, prices move to the standard rates shown here. Founding clients keep their rate for as long as they stay.
Blueprint
We map your business against the Five System Gaps, name the one constraint holding you back, and hand you the complete architecture plus the roadmap to build it. Build it yourself, or have us build it — and if you start your Build within 90 days, the full $1,500 comes off the price.
Build
A complete operating HQ built around the tools your business already uses, your SOPs documented and loaded, AI connected to approved business knowledge where it adds value, staff onboarding, team training, and 30 days of support. Built around your calendar, not ours.
Partner
Your fractional systems lead on standing retainer: a quarterly operating rhythm, systems that keep pace as the business changes, and the knowledge capture that holds what your team learns — before they leave. Seasonal-flex billing available.
Audit. Blueprint. Build.
Audit
A free 90-minute Operations Audit. You’ll leave with your Five System Gaps scorecard — useful whether or not we ever work together.
Blueprint
We design your operating system: the architecture, the priorities, and the sequence to build it.
Build
We construct it in the environment that fits your operation, load it, train your team on it — and hand you the keys.
Learn the Harbor way before you hire us.
Hands-on workshops for local business owners who want to make AI useful without rebuilding their technology stack.
Pieces of the OS you can start with.
Start with a focused tool for the work in front of you. Explore our Excel workbooks on Etsy, or request a preview of the SOP Library.
Restaurant & Bar Operations Bundle
Four independent workbooks for landed costs, beverage pricing, stock counts, and kitchen operations. Organize waste, scheduled labor, and invoices with fictional examples and setup instructions to get you started.
$49.99 one-time
Tested in Excel for Windows; Excel sold separately. Manual entries, with no POS connection.
View bundle on EtsyPractical Excel Workbooks
Choose a focused workbook for product costs, drink margins, bar inventory, sales accounts, or team goals. Each listing explains what is included and the software you need.
Shop Excel tools on EtsySOP Library
26 operator-built SOPs covering opening/closing, training, service standards, labor, and reporting — the documentation layer of Harbor OS. Built from real seasons, not theory. Preview available on request.
Request preview →Built by someone who’s
lived your Monday.
I’m Mike Wilson. I spent 20 years in destination hospitality — Colorado ski country, then Northern Michigan resort towns and an island resort. Seven years as an F&B Director at a four-season property, then the same role on the island: a strong operation, a big team, and every May a new crew to bring up to speed.
Those places ran well, and the reason they ran well was structure — what got written down, what got trained, and how fast someone could find the answer without coming to me. My job was to take that up a level and make the good version repeatable, so it held through the turnover. That’s the same work I do now — the business type changes, the problem doesn’t.
Most AI consultants start with software. I start with the operation: what your team needs to know, what work repeats, where decisions get stuck, and what should stay human. Then we use the simplest tools that fit — Google, Microsoft, Notion, or your own hardware — with AI where it actually earns its place, including models that run entirely on your own machines when privacy matters. I don’t sell AI. I sell the hours it gives you back.
Your business shouldn’t depend on you remembering. Let’s fix that.
Request your free audit →Field Notes from an operator.
You Don’t Have Five Problems. You Have One.
Every owner has a list of what’s broken. The 20% test finds the one gap actually holding the business back.
Read Article →Spreadsheets vs. Systems
That master spreadsheet carried you far. Here’s how to know when it’s time to graduate.
Read Article →The Real Cost of Tribal Knowledge
When only one person knows how something works, you don’t have a system — you have a single point of failure.
Read Article →Start with a free
audit.
90 minutes. You’ll leave with your Five System Gaps scorecard — a clear picture of where the business leaks time, money, and knowledge, and exactly what to fix first. Limited spots each month — I take on a handful of builds at a time.
I’ll reply within two business days to arrange your session. Prefer email? info@harborlogic.cc